Designing a brand’s identity is one of my favorite things. I’ve grown to love it.
Every brand has a vibe, a form, an experience that is just waiting to come out and be shared with the world. The problem is most marketers aren’t sure where to start when it comes to brand marketing. It combines a number of skills, some of which are less familiar to a traditional digital marketer – things like – storytelling, visual theory, event management, offline experience, and consumer psychology.
One of the biggest mistakes I see marketers make is obsession over “brand consistency.” I bet, you hear this all the time in meetings - “but there needs to be a consistent brand experience.” It’s an effective way to shut down a number of conversations. Some of those conversations, by the way, are likely to be the most innovative, disruptive ones on the table.
The irony of it is those are the ideas that are at the heart of brand marketing. Those are the ones that keep a brand evolving and growing with it’s consumers.
Instead of aiming for brand consistency, todays’ marketers should be aiming for brand coherence. They might sound similar, but the difference is critical. Brand consistency is when the elements of a brand go unchanged over time. Brand coherence is when all the elements of a brand feel familiar and are effective. Coherence is when all the pieces come together and are intuitive to those experiencing them.
Brands that center their conversations around “consistency” are committing to a stagnant strategy. I’ve seen this approach used as a weapon to stunt big conversations, big gambles, big ideas.
“We can’t launch that new campaign it’s not consistent with our brand.”
“We can’t explore that design as our social account cover, it’s not consistent with our brand.”
“We can’t test that new mailer voice, it’s not consistent with our brand.”
Oy. The goal is not consistency. It’s coherence.